Case Studies

Real mandates, measured results.

Eight case studies at Quebec SMBs and organizations. For confidentiality reasons, our clients are not named — but every number comes from a delivered, documented mandate that is verifiable on reference.

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IT technician configuring a server rack in the back office of a modern dental clinic

Managed IT services & Bill 25 compliance

Healthcare, 4 clinics / 62 employees — Capitale-Nationale

Multi-Site Dental Clinic

Four clinics, four different IT providers and no uniform backup policy for digitized patient records. The acquisition of a fifth clinic forced management to centralize its IT before the situation became unmanageable.

Our intervention: Complete standardization of the fleet across all 4 sites, centralized encrypted backup of patient records, MFA on all access and an up-to-date Bill 25 compliance register.

Clinics unified under a single IT: 4; Clinics unified under a single IT
Patient records backed up and encrypted: 100%; Patient records backed up and encrypted
IT costs per workstation: -52%; IT costs per workstation

2024 — ongoing

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Engineers working on CAD drawings across two screens with an IT specialist in a consulting engineering office

Azure migration & virtual desktops

Engineering, 95 employees — Montérégie

Consulting Engineering Firm

40 GB CAD files were slowing the VPN to the point where project managers worked at night to sync their drawings. The file server was reaching end of life and hybrid remote work had become the norm.

Our intervention: Data migration to Azure with GPU virtual desktops for CAD, differential sync of heavy files and identical secure access at the office or in the regions.

Faster to open a CAD project remotely: 8x; Faster to open a CAD project remotely
Employees migrated with zero data loss: 95; Employees migrated with zero data loss
Physical servers decommissioned: 3; Physical servers decommissioned

2026

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Cybersecurity specialist monitoring network dashboards at night in a municipal office

Emergency response & post-ransomware rebuild

Public sector, 7,500 citizens — Bas-Saint-Laurent

Regional Municipality

Ransomware encrypted the municipal servers on a Friday at 10 p.m.: assessment roll, permits and payroll inaccessible. Insurers required a documented response before any compensation.

Our intervention: Emergency cell mobilized in 45 minutes, network isolation, restoration from offline backups, hardened Active Directory rebuild and full report delivered to insurers.

Before full incident takeover: 45 min; Before full incident takeover
Ransom paid to the attackers: $0; Ransom paid to the attackers
To restore 100% of services: 6 days; To restore 100% of services

2024

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Technician installing an IP phone at the reception of an auto dealership showroom

IP telephony & network overhaul

Retail, 3 dealerships / 140 employees — Outaouais

Auto Dealership Group

An end-of-life analog phone system was losing customer calls in sales and service. Impossible to transfer a call between the three dealerships, and no statistics on missed calls.

Our intervention: Deployment of unified IP telephony across the 3 sites with per-department queues, one-click inter-dealership transfers and call dashboards for managers.

Missed sales calls: -71%; Missed sales calls
Dealerships on a single system: 3; Dealerships on a single system
Phone stations deployed: 215; Phone stations deployed

2026

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Network technician installing a ceiling Wi-Fi access point in the corridor of a seniors’ residence

High-density Wi-Fi & structured cabling

Housing, 210 units — Chaudière-Appalaches

Private Seniors’ Residence

Residents complained of unusable Wi-Fi on the upper floors, and the wireless nurse-call systems dropped regularly — an unacceptable risk for the safety of seniors.

Our intervention: Complete building coverage study, 4.8 km of certified cabling, 96 high-density Wi-Fi access points and a separate priority network for the nurse-call systems.

Wi-Fi coverage across 6 floors: 100%; Wi-Fi coverage across 6 floors
Nurse-call network availability: 99.98%; Nurse-call network availability
Access points installed in 3 weeks: 96; Access points installed in 3 weeks

2024

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Lawyer reviewing a security report on a laptop with an IT consultant in a law firm

Dark web monitoring & access hardening

Legal services, 28 employees — Quebec City

Law Firm

Partner credentials were circulating on underground forums following a leak at a third-party vendor. The firm learned about it from a client — the worst-case scenario for a firm whose product is confidentiality.

Our intervention: Continuous dark web monitoring across all firm domains, forced rotation of compromised credentials, hardware MFA for partners and quarterly anti-phishing training.

Compromised credentials detected and neutralized: 17; Compromised credentials detected and neutralized
Continuous leak monitoring: 24/7; Continuous leak monitoring
Confidentiality incidents since: 0; Confidentiality incidents since

2026

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IT technician checking backup equipment in the office of an agricultural cooperative with silos in the background

Backup, failover & continuity plan

Agri-food, 8 sites / 175 employees — Centre-du-Québec

Agricultural Cooperative

A fire in a neighboring building nearly destroyed the only server holding billing, feed recipes and 30 years of member history. The cooperative had no off-site copy.

Our intervention: Immutable backup replicated in two Quebec data centers, automatic failover to a recovery site and a continuity plan tested twice a year with management.

Recovery objective met in a live test: 15 min; Recovery objective met in a live test
Off-site copies in separate centers: 2; Off-site copies in separate centers
Of member data now protected: 30 yrs; Of member data now protected

2024 — ongoing

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Network engineer organizing fiber optic cables in a modern hotel server room

Fiber optics, server room & guest network

Hospitality, 178 rooms — Charlevoix

Hotel Complex

In the middle of a major renovation, the hotel had to replace an improvised server room in a janitor’s closet and offer Wi-Fi worthy of a business clientele — all without closing for a single night.

Our intervention: New air-conditioned, redundant server room, fiber optic backbone between the 3 pavilions, guest network segmented from the management network and high-density Wi-Fi in the conference rooms.

Nights closed during the work: 0; Nights closed during the work
Pavilions connected by fiber: 3; Pavilions connected by fiber
Guest Wi-Fi satisfaction score: +41%; Guest Wi-Fi satisfaction score

2026

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